Day-Timer Reviews

Dreadful once a sale is made and its impossible to return goods that were not fit for purpose. Before purchasing a very expensive adjustable hole punch, I emailed the company to check the hole punch would work with both a Collins Desk Organiser and a Filofax organiser (the binders have differently distanced rings) and was assured yes, you just moved the individual hole punches. On receipt it did not work for either organiser (also it would not have even worked for a Ryman A4 4 ring binder!).On notifying by email with pictures, the company said a refund was only available once returned and I would have to pay to return it and would need to be with them within 14 days of receipt. I was disappointed but asked them to confirm the address to return the product (there were Torquay and Oxford addresses on their receipt) They did not reply to email and left on hold with their premium telephone number! As we were in the Torquay area went to return it the the industrial site. The road on the receipt had no number which was odd however became concerning when three businesses on that road had never heard of them or a stationary company in the area!